Terms of Service

Consulting Platforms LLC provides administrative and document-processing support for travel, visa, passport, OCI, renunciation, PCC, PAN, attestation and consular documentation. Our work consists of document checklists, document collection and organization, application preparation from customer-provided information, administrative completeness review, submission coordination and administrative follow-up where available.

By requesting our services or using this website, you agree to these terms. If you do not agree, please do not use the website or request services.

We are not a law firm and do not provide legal advice, legal opinions or legal representation. We do not determine whether any person qualifies for a visa, status, benefit or program and do not advise on how to answer substantive questions on government forms. Nothing on this website or in our communications should be relied upon as legal advice.

Where a matter requires legal advice or representation, Consulting Platforms LLC can provide contact information for independent licensed attorneys. We receive no compensation for doing so, do not evaluate legal matters, and are not a lawyer referral service.

We are an independent private business and are not affiliated with USCIS, the U.S. Department of State, the Government of India, any embassy, consulate, VFS Global or any government authority. We have no special access to, or influence with, any such authority.

Customers provide and approve the personal information and documents used in any application. Customers are responsible for the truthfulness, accuracy and completeness of the information supplied, for reviewing prepared materials before signing, certification or submission, and for responding promptly to requests for additional documents. We do not sign as preparer on government forms.

Government agencies, embassies, consulates and other authorized institutions review and decide all applications. We cannot and do not guarantee approval, issuance, processing times, appointment availability or any particular governmental outcome. Requirements are set by the issuing authority and may change without notice.

Service fees are determined based on scope. Government, consular, courier and third-party fees are separate unless specifically identified as included.

Service fees compensate the administrative work described in a scope agreed with the customer before work begins. Fees are communicated in writing for the requested scope and do not depend on the outcome of any governmental decision.

Government, consular, courier and other third-party fees are set by those parties, are separate from our service fees unless specifically identified as included, and are payable in the manner those parties require. Such fees may be non-refundable once paid to the third party regardless of the outcome.

Any timeline we communicate refers only to our internal administrative steps. Processing times for governmental and consular steps are determined by the applicable authority and are outside our control.

A customer may cancel a request by contacting our team. Whether a service fee, or part of it, can be refunded depends on the work already performed at the time of cancellation and on any government or third-party fees already incurred. Details are set out in our Refund / Cancellation Policy, which forms part of these terms.

Certain administrative, document-processing, courier, technology or fulfillment services may be performed or supported by independent third-party service providers.

We remain responsible for the administrative work we agree to perform. Third-party providers are responsible for their own services under their own terms.

Document Desk is an AI administrative assistant that shares published document requirements, explains our process and connects you with our team. It does not assess eligibility, select programs, predict outcomes or provide legal advice. Its output may contain errors and should be confirmed against the source shown with each requirement. Photo Check performs a format check only; final acceptance of any photo is determined by the receiving authority.

Do not enter passport numbers, identification numbers or other sensitive identifiers into Document Desk or website forms.

To the extent permitted by law, our total liability for any claim arising out of our services or this website is limited to the service fees paid to us for the specific service giving rise to the claim. We are not liable for governmental decisions, processing delays, changes in published requirements, or losses caused by inaccurate or incomplete information supplied by the customer. Nothing in these terms excludes liability that cannot be excluded under applicable law.

The content of this website is provided for general information about our administrative services. You agree not to misuse the website, interfere with its operation, or submit false or misleading information through its forms. We may update the website and these terms at any time; the date at the top of the page shows the latest revision.

These terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules. Any dispute that cannot be resolved informally will be brought in the state or federal courts located in Florida, and the parties consent to the jurisdiction of those courts.